Accessibility Statement

Effective Date: June 23, 2026

thegeneralhvac.com | (832) 558-8539

1. Our Commitment

The General Heating & Air is committed to making our website usable for everyone, including people with disabilities. We want every homeowner in Cypress, Katy, and West Houston to be able to find what they need, request service, and reach us without barriers.

2. Conformance Goal

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines explain how to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, and neurological needs. Accessibility is an ongoing effort, and we review our site regularly as we add and update content.

3. Measures We Take

Steps we take to keep our website accessible include:

• Using clear, descriptive headings and a logical page structure

• Providing text alternatives for meaningful images

• Maintaining readable color contrast in line with our brand palette

• Supporting keyboard navigation and visible focus indicators

• Writing in clear, direct language

4. Known Limitations

Some parts of our website rely on third-party tools, such as our online scheduling and booking widget, our contact and newsletter forms, our blog, and embedded video. We do not control the underlying code of these tools, and parts of them may not yet be fully accessible. If you run into a barrier with any of these features, please contact us and we will help you directly.

5. Need Help, or Found a Problem?

If you have trouble using any part of our website, or you need information from this site in a different format, we want to hear from you. We will work with you to provide the information, service, or assistance you need through an alternative method.

Phone: (832) 558-8539

Email: info@thegeneralhvac.com

We aim to respond to accessibility requests promptly.

6. Ongoing Improvement

We treat accessibility as part of how we run our business, not a one-time project. As we update this website, we continue to look for ways to make it work better for every visitor.