Finally Find Out Why Your Home Isn't Comfortable
High humidity? Hot upstairs? Weak airflow? Rooms that never reach the right temperature?
Our Home Comfort Diagnostic starts with the problem you're experiencing and uses targeted measurements to find what's causing it.
A $299 Home Comfort Diagnostic for homeowners in Cypress, Katy, and West Houston dealing with high humidity, uneven temperatures, weak airflow, or a comfort problem that has never gone away.
Home Comfort Diagnostic: $299
Waived when you move forward with the recommended solution.
Last updated
What problem are you experiencing?
Every diagnostic begins with your symptom. If one of these sounds like your house, a Home Comfort Diagnostic is built to find out why.
My house feels humid
Sticky air, clammy rooms, or a system that runs without ever drying the house out.
My upstairs is always hotter
One floor never holds comfort the way the rest of the house does.
Some rooms are hotter or colder
One room that never matches the others usually has a traceable cause.
My vents have weak airflow
Little air at the register is a symptom. We find out what's causing it.
My system never keeps up
If your system runs constantly but your home still isn't comfortable, we investigate what's keeping it from doing its job.
I'm considering zoning
Find out whether zoning addresses your problem before you pay for it.
Service call, or Home Comfort Diagnostic?
Two different jobs at two different prices. Here is how to tell which one you're calling about.
Service call
The AC won't turn on, isn't cooling, is making a strange noise, or something specific has failed. We diagnose what's broken. Waived when you approve the repair.
Schedule a service callHome Comfort Diagnostic
Humidity, uneven temperatures, weak airflow, a hot upstairs, or a problem that has never gone away. We investigate why the home isn't performing the way it should.
Schedule a Home Comfort DiagnosticA service call finds what's broken.
A Home Comfort Diagnostic finds out why you're uncomfortable.
Why Can Your House Feel Humid Even When the AC Is Running?
If your thermostat says 72°F but your home still feels sticky or uncomfortable, temperature may not be the real problem. In this video, Dr. Toya explains how humidity, AC runtime, airflow, duct issues and outside air can affect how your home feels, and why finding the cause matters before deciding what to fix.
The symptom doesn't always tell us the cause.
A humid house doesn't automatically need a dehumidifier. A hot bedroom doesn't automatically need another vent. Weak airflow doesn't automatically mean new ductwork.
Your equipment is one part of the picture. Humidity, airflow, ductwork, equipment performance, air leakage, insulation, and how the system was designed in the first place all affect how a home feels. So we measure before we recommend.
We follow the problem to the source.
Every diagnostic is different because every comfort problem is different. We start with your symptoms and follow the evidence from there.
Humidity
Indoor humidity, and how your system is affecting moisture removal.
Airflow
How much conditioned air is actually reaching different areas of your home.
Temperature
Comparing temperatures throughout the home and looking for patterns.
Ductwork
Supply, return, leakage, and design when symptoms point that way.
System performance
How the equipment is operating when that may be contributing.
What might we measure?
Depending on your symptoms and what we find, your technician may evaluate:
- Relative humidity and temperature
- Airflow at registers and returns
- Blower operation and airflow
- Static pressure
- Supply and return capacity
- Duct leakage and sealing concerns
- System operation and performance
- Signs of unwanted air leakage or insulation problems
- Whatever else confirms the source
We don't perform every test on every home. Your technician chooses the measurements relevant to the problem you're experiencing and to what we find along the way.
Does high humidity mean you need a dehumidifier?
A dehumidifier can absolutely be the right answer. But first you need to know why the humidity is high. Depending on the home, that leads toward equipment operation, airflow, ductwork, air entering the system, sizing, or another condition entirely.
So we run humidity work as a Home Comfort Diagnostic rather than a dehumidifier sales appointment.
If a dehumidifier does turn out to be the answer, you can see what a whole-home dehumidifier costs installed before we ever get to your home.
Sometimes the answer isn't new equipment.
"They are highly skilled and have all the tools and technology to get to the root of the problem. After having an 18 year issue with my AC and more technicians look at it than I can recall, The General came in and gave us advice that no other company did. There was no upcharge or trying to sell us new units or gadgets, just a good analysis of the issue."
Lashone Rector · Google
That is what the Home Comfort Diagnostic is built to do. Get past the symptom and find the source.
What do you get for $299?
- Two to four hours with a technician focused on the problem you're experiencing
- Measurements chosen specifically to investigate that problem
- A clear explanation of what we found
- Recommended options for addressing the cause
- A written report of findings
Home Comfort Diagnostic
Waived when you move forward with one of our recommended solutions.
Schedule a Home Comfort DiagnosticHome Comfort Diagnostic questions.
What is a Home Comfort Diagnostic?
A paid investigation into why your home isn't comfortable. We start with the symptom you're experiencing, take the measurements relevant to it, and give you a written report of findings with your options.
What should the humidity be inside a Houston home?
45 to 50 percent. That range keeps the air from feeling sticky and keeps dust mites and biological growth in check. Above 60 percent is where problems start. In Houston the work is almost always removing moisture rather than adding it, so if your reading sits above 55 most of the time, something in the system is not keeping up. Read more on what indoor humidity should be.
Can it find the cause of high humidity?
Yes. Humidity is the most common reason homeowners book one.
Does high humidity mean I need a dehumidifier?
Not necessarily. A dehumidifier is sometimes right, but the humidity may be coming from equipment operation, airflow, ductwork, or air entering the system. That is what we're establishing.
How is this different from an $89 service call?
A service call diagnoses something that has stopped working. A Home Comfort Diagnostic investigates why a working system isn't keeping your home comfortable. Different job, different depth, different price.
How long does a Home Comfort Diagnostic take?
Two to four hours. Closer to two for a single system, closer to four when there are multiple units to evaluate. The time varies because your technician follows what the measurements show rather than running the same checklist in every home, and may need to investigate several possible causes before making a recommendation.
Will you perform every test on my home?
No. Your technician selects the measurements that fit the problem you're describing and what turns up during the visit.
What happens after you find the problem?
Your technician walks you through what we found and gives you recommended options for addressing the cause. A written report of findings follows. What you do next is your decision.
Is the $299 waived if I have you do the work?
Yes. If you move forward with one of the recommended solutions, the $299 is waived.
Does it include indoor air quality testing?
We measure relative humidity and temperature and evaluate filtration and airflow. We do not perform laboratory air testing for mold, allergens, or specific contaminants.
Comfort Shouldn't Be Guesswork.
Tell us what's making your home uncomfortable. We start there, take the measurements needed to investigate it, and give you a clear report of findings with your options.
Home Comfort Diagnostic: $299
Waived when you move forward with the recommended solution.