After-Hours & Emergency HVAC Service
Heating and cooling problems don't wait for business hours. We answer around the clock, and evening and weekend visits are available by appointment.
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What you pay, by membership.
Evenings, weekends, and holidays.
Unlike our standard service call, the after-hours fee is not waived when you approve the repair.
The General's Watch, the Home Protection Plan, and Five-Star Command all lower this fee. See what each plan includes.
Calling during business hours instead? The standard service call is $89, and it is waived when you approve the repair. See how the standard service call works.
Our last appointment window is 4:00 to 6:00 p.m.
We schedule in two-hour windows, starting at 8:00 a.m. Anything after the last window, or on a weekend or holiday, is after hours. The phone is answered around the clock either way, and a person picks up.
Evening and weekend visits are available by appointment. You do not have to wait for an emergency to book one. If getting home before 6:00 p.m. is the hard part, tell us and we will schedule around your day at the after-hours rate.
Someone leaves their family to answer that call.
After-hours service means a technician is available when most businesses and every supply house is closed. The fee covers the cost of keeping that available to you.
Your comfort becomes the priority at the hour it matters most.
Most repairs finish on the first visit.
Our trucks are stocked with the parts common HVAC repairs need. Some repairs take a specialty part, and supply houses are closed evenings, weekends, and holidays.
Once your repair is approved and paid, you never pay the after-hours fee twice.
If the part is not something we can get that night, we come back as soon as we can obtain it and finish the job. That return visit carries no second after-hours emergency service fee, whatever day or hour it lands on. The goal is the same either way: restore your comfort quickly, and get the repair right.
After-hours questions.
Is the after-hours fee waived if I approve a repair?
No. Unlike the standard service call, the after-hours emergency fee is not waived. It covers coming out to you outside normal hours. What it does cover is the whole repair: once you have approved and paid for the work, finishing it later never costs a second after-hours fee.
Will my repair be finished on the first visit?
Usually. Our trucks carry the parts most emergency repairs need. If yours takes a specialty part we cannot get that night, we return as soon as we can. Once the repair is approved and paid for, that return visit carries no additional after-hours fee, whenever it lands.
What if my system needs to be replaced?
If the system cannot be repaired and you decide to replace it, we schedule the installation as quickly as we can. Where it makes sense, we may be able to offer temporary cooling or heating while you wait, and we will tell you if that is an option. If you are weighing replacement, the HVAC replacement cost estimator gives you a range in about two minutes.
What counts as an emergency?
No cooling in a Texas summer, no heat during a freeze, or indoor conditions that are unsafe for children or elderly residents. Our emergency service page covers when to call right away and what happens when you do.
System Down Tonight?
Call and a person picks up. We will tell you honestly whether we can get to you and when.