Maintenance the military way.
Choose how much protection your home needs, from maintenance without sensors to 24/7 monitoring that catches small problems before your air conditioning quits on a hot day.
Become a Member · (832) 558-8539Sampson spent a decade in the U.S. Air Force, responsible for maintaining the ground equipment the flightline depended on. Preventive maintenance was not a service to sell; it was the job.
“You want to stop things from breaking. You don't want to have things break and then panic. You don't want to be reactive. Make sure you get ahead of things.”
Adé Sampson, Co-Founder
Compare the plans
All plans are billed annually. The General's Watch is one flat price for your household. Monitored plans start with the first system and add $11/month for each additional one.
Swipe to compare plans →
| The General's Watch $20 /mo per household Maintenance the military way, without the sensors | Home Protection Plan $25 /mo for the first system +$11/mo each additional system | Recommended Five-Star Command $30 /mo for the first system +$11/mo each additional system | |
|---|---|---|---|
| Maintenance | |||
| In-person maintenance visits / year | 1 | 1 | 1 + 1 optional |
| Savings | |||
| Repair discount | 5% (up to $50) | 10% (up to $75) | 15% (up to $150) |
| System replacement discount | 5% | 5% | 5% |
| Comfort Reserves earned | – | $10/mo | $15/mo |
| Comfort Reserves sign-up bonus | – | $150 | $250 |
| Service | |||
| Service call fee | $49 | $49 | $0 |
| After-hours service call | $150 | $150 | $100 |
| Home Comfort Diagnostic | $299 | $299 | $0 |
| Priority scheduling | ✓ | ✓ | First in line |
| Monitoring | |||
| 24/7 monitoring system (hub & sensors) | – | ✓ | ✓ |
| Water-leak & freeze detection | – | ✓ | ✓ |
| Monthly system health reports | – | ✓ | ✓ |
| App & care | |||
| The General HVAC app | – | ✓ | ✓ |
| Filter reminders | – | ✓ | ✓ |
| Low-priced filters, shipped to you | – | ✓ | ✓ |
| Live app support | – | ✓ | ✓ |
Each additional system on a monitored plan is $11/month. Minimum 24-month membership.
Every month, your Home Protection Plan and Five-Star Command memberships build credit.
Each monitored plan earns Comfort Reserves automatically, every month, that you can put toward any job of $1,000 or more, with sign-up and anniversary bonuses on top. It is real value that adds up toward the bigger work down the road, like a future system replacement.
No cash value. Applies to invoices of $1,000 or more. Accrues from sign-up with no cap.
Military & Medical · Front of the Line
Military and Medical members go to the absolute front of the line when their cooling or heat goes out, ahead of standard plan priority. They also receive 10% off repairs (up to $100), or 5% off a system replacement, member or not.
What will your membership cost?
A quick calculator to make the math easy. Pick a plan and your setup, and see your yearly cost.
Every membership is billed annually and runs on a 24-month commitment.
Everything in one app
Your monitored plan comes with The General HVAC app, so your system's health is always a glance away.
Comfort Reserves
Track your balance growing toward your next big job.
Water & freeze alerts
Early warning before a leak or freeze becomes damage.
Schedule service
Book tune-ups and manage upcoming visits.
System performance
See how well your system is performing, on demand.
Avoid breakdowns
Keep your system healthy and lower its breakdown risk.
Track filter life
Know when to change your filter and order in a tap.
Live app support
Help with your app and devices whenever you need it.
Everything the app shows you
Comfort Reserves
Track your balance growing toward your next big job.
Schedule service
Book tune-ups and manage upcoming visits.
Water & freeze alerts
Early warning before a leak or freeze becomes damage.
System performance
See how well your system is performing, on demand.
Avoid breakdowns
Keep your system healthy and lower its breakdown risk.
Track filter life
Know when to change your filter and order in a tap.
Live app support
Help with your app and devices whenever you need it.
Catch small issues before they become costly repairs
Monitored plans place quiet sensors on your system that watch the things that matter, and tell us when something starts to drift.
Comfort sensor
Monitors the air your system delivers to keep your home performing the way it should.
Filter sensor
Tracks air-filter life and tells you exactly when it is time for a change.
Water sensor
Sends alerts at the first sign of water where it should not be, so a leak does not become damage.
Comfort you don't have to think about.
Join The General Membership Plans and let your system tell us when it needs attention, before it becomes a problem.